Our mission is to drive greater value through strategic customer interactions.
Our Collections Management Solutions answers your need for a business partner who can serve as an integrated extension of your own operations. As more companies strive to increase their cash flow and improve customer relationships, the need for a high performing accounts receivables partner is more important than ever. We ease the collections process by providing both people and technology solutions that maximize your recoveries. We provide a unique approach to reducing the cost per dollar collected while still creating a positive customer experience.
Encore Receivable Management is a wholly-owned subsidiary of Convergys Corporation. Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.
Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for nine consecutive years. We have approximately 75,000 employees in 86 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com
(Convergys, Intervoice, and the Convergys logo are registered trademarks of Convergys Corporation.)
Principles of Excellence
Our management team has an exceptional reputation of developing partnership-based relationships with clients. Our reputation and our performance record are the result of our operating principles:
- Set goals to exceed client expectations
- Measure success based upon client standards of performance and support
- Build processes that are tailored to achieve top-level performance and focus on client objectives
- Work to cultivate excellence in our business partnerships by dealing fairly and directly with people
- Recognize and respect the basic dignity of each customer, representing our clients in a positive and professional manner at all times.
Experience That Makes a Difference
Our working philosophies and reputation for excellence have fostered partnerships with nine of the top ten credit card issuers and three of the largest telecommunications companies.
Consider our range of experience:
- Over 2,500 experienced collectors in multiple centers in North America, Philippines, and Europe
- An average of 2-3 years collections experience per average collector
- A large, core group of seasoned collectors with 10-18 years of industry experience
- Long-standing client partnerships