>> Our mission is to drive greater value through strategic customer interactions.

Encore Receivable Management answers your need for a business partner who can serve as an integrated extension of your own operations.  As more companies strive to increase their cash flow and improve customer relationships, the need for a high performing accounts receivables partner is more important than ever.  Encore eases the collections process by providing both people and technology solutions that maximize your recoveries.

Encore Solutions
Encore’s solutions are designed to most effectively minimize bad debt through active account delinquency management, salvage revenue from recent charge-offs, and sustain customer loyalty on active accounts.  We recognize that maintaining the flexibility to customize solutions to your specific portfolio needs is not only an advantage, it’s a necessity.  Because of this, we are able to tailor the collection process to suit the situation or your business philosophy, including contacting debtors directly or on your behalf.

Our customized solutions include:

• Pre charge-off account management – Encore’s key area of focus is to successfully manage delinquent accounts while still active, minimizing bad debt and ensuring a continued customer relationship.
• Primary post charge-off management – Experienced collections teams with high performance incentives are dedicated to salvaging revenue by motivating customers to make prompt and complete payments.

Markets We Serve

We serve three primary markets:

• Communications (wireline, wireless and cable)
• Financial services (banks, credit card, auto and installment lenders)
• Retail (companies who service their private label cards).

Principles of Excellence
Encore’s management team has an exceptional reputation of developing partnership-based relationships with clients, incorporating consistently superior performance and excellent customer service. 

Our reputation and our performance record are the result of our operating principles:

• Set goals to exceed client expectations
• Measure success based upon client standards of performance and support
• Build processes that are tailored to achieve top-level performance and focus on client objectives
• Work to cultivate excellence in our business partnerships by dealing fairly and directly with people
• Recognize and respect the basic dignity of each customer, representing our clients in a positive and professional manner at all times.

Experience That Makes a Difference
Our working philosophies and reputation for excellence have fostered partnerships with nine of the top ten credit card issuers and three of the largest telecommunications companies.

Consider our range of experience:

• Over 1,100 experienced collectors in three centers – Olathe and Lenexa, Kansas, and Las Vegas
• A tenured management team that has worked together for over a decade, with an average of 20 years collections experience
• An average of 2-3 years collections experience per average collector
• A large, core group of seasoned collectors with 10-18 years of industry experience
• Long-standing client partnerships spanning more than 10 years

Encore Receivable Management is a wholly-owned subsidiary of Convergys Corporation. Convergys Corporation (NYSE: CVG) is the global leader in relationship management.  We provide solutions that drive more value from the relationships our clients have with their customers and employees.  Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients. For 25 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages. Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for seven consecutive years.  We have approximately 75,000 employees in 79 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio.  For more information, visit www.convergys.com.