>> Encore maximizes salvaged revenues from bad debt

Encore is able to use its effectively trained team to retrieve lost revenue and eliminate debt from post charge-off (primary) accounts.  Our team’s experience and training combined with quality assurance processes and the know-how to utilize the best technologies available result in high performance recoveries.

Our Post Charge-Off Team
Highly incentive-driven collectors increase salvaged revenues by motivating customers to make complete and prompt payments, improving your cash flow.  Our post charge-off team averages 2-3 years’ collections experience, though many collectors have 10-20 years experience and a highly effective track record of recovering revenue from charged-off client portfolios.

Our Technology
Encore’s post charge-off collection system is FACS™ (Flexible Automated Collection System), which through continued development and refinement presents a fully integrated modular system providing proprietary, state-of-the-art software and hardware solutions.  To compliment the FACS component, Encore operates OSC’s GC Compact PCI, a fully integrated inbound and outbound predictive dialing system.

Program Design and Implementation
Individual programs are designed with a specific program goal (e.g., revenue recovery, improve roll rates, etc.).  Furthermore, our use of the Champion/Challenger Model with in-house collections teams proves program performance capabilities and benchmarks new portfolios or existing receivable management resources.

Quality Assurance
Our quality assurance process is multi-faceted, covering a number of functions within our organization, including new client/business setup and processing, employee hiring and training, ongoing education/training for employees, customer interaction, dispute/complaint control and performance.  Key elements in managing our quality processes are the dedication of personnel to support the necessary quality-related infrastructure.

Hiring and Training
In preparation for a project, we believe that creating a training manual consisting of client-specific training information, procedures, system operations, etc., adds great benefit to project start-up and ongoing project support.  This process is completed in partnership with your personnel.   Maintaining the dignity of your customer and the good will of your relationship with your customer base is of the utmost importance to you and to Encore.  All of our associates must complete a FDCPA training module and must score 100% on the FDCPA exam.  Encore’s initial training provides the necessary skills to optimize collections efforts and compliance with regulatory requirements. Ongoing training reduces attrition and creates a more experienced and effective collections workforce.

Contact Encore to learn how you can benefit from our receivable management solutions.